Your company has handled my insurance policies for a number of years. During that time I have worked with a number of agents. Recently, I have been dealing with Randy, and I felt a need to let you know how pleased I have been with services he has provided. He is courteous, efficient and very helpful. He always keeps his word and takes time to ensure that I understand various aspects and options related to my insurance matters. He has always been very punctual in keeping our telephone appointments. It is always easy to contact him. I appreciate his service and I am most grateful for his assistance with a recent unfortunate situation. Inadequate follow up professionally left me in a very damaging and stressful position. Randy developed a strategy which basically took care of the problem. Randy takes his job very seriously. He makes it clear that his major goal is to represent the company well. He takes pride in giving clients outstanding service. Randy Pozo is a true asset to your company. I am happy to have him as my agent.